Terms And Conditions Of Service
By using our website or engaging our blackout and soundproofing solutions, you accept these terms. We aim to make your experience safe, transparent, and straightforward.
March 8, 2026
Acceptance Of Terms
Accessing our website and requesting services indicates your agreement to these terms. If you disagree, please refrain from using our services. These terms apply to site visitors and clients.
Definitions
Clarifying language to help you understand your rights and obligations.
- ‘Service’ refers to advice, recommendations, installation, support, and related content offered on our website.
- ‘Client’ is anyone requesting a consultation, service visit, or using our online materials.
- ‘Personal Information’ is data you provide or that we collect for service purposes as described in our policy.
- ‘Provider’ means our company acting through its representatives and team.
Service Usage
The site and services are for personal, non-commercial use within South Africa. You may not resell or misuse our materials.
Eligibility
Site users and service clients must be at least 18 years old and able to legally enter contracts in South Africa.
Under-18s may not request consultations, quotes, or installations.
Your Responsibilities
Help us help you by providing accurate details and respecting our staff.
- Give complete and honest information when booking or communicating.
- Keep your booking and contact details up to date and inform us of changes.
- Follow safety guidance from our team during install and after.
- Treat all staff and contractors with courtesy and respect.
Prohibited Uses
Misuse of the site or services is not permitted.
- Do not disrupt website functionality or attempt unauthorised system access.
- Do not attempt false bookings or submit misleading requests.
- No content copying or reverse engineering of our materials.
- Do not submit, share, or display unlawful, harmful, or offensive content.
- Do not impersonate others when making enquiries or posting feedback.
Intellectual Property
All website content—including text, images, names, and graphics—is owned or licensed by us. No part may be copied, reproduced, or used for commercial purposes without permission.
User Content
Feedback, testimonials, or images you send may be shared on our website, with personal details anonymised unless you consent otherwise.
User Content Rights & Removal:
You may request that your feedback or images are removed from any public display by contacting us directly.
Data And Privacy
Refer to our privacy policy for details on personal information use. By using our site, you agree to our data use as described. Privacy policy
Disclaimer Of Legal Liability
Our advice and content aim to inform but may not cover every scenario or be suitable for all homes.
Results May Vary:
Individual results differ based on your home, installation, and usage. No universal outcome is promised.
Limits Of Liability
Our liability for damages or losses from services or content is limited as far as South African law permits.
Indemnification
By using our service, you agree to protect us from claims or losses resulting from your misuse or breach of these terms.
Dispute Resolution Process
If concerns arise, we encourage direct discussion to resolve any issues relating to our services.
Arbitration
In unresolved cases, disputes may be referred to arbitration under South African law, held locally and in English.
Arbitration is an alternative to litigation for resolving disagreements.
Online Dispute Resolution Platform
You may also use South Africa’s consumer complaint portal for service-related disputes, as needed.
Consumer Complaints Portal: Consumer Complaints Portal
Jurisdiction And Governing Law
South African law governs all services and agreements on this website.
Termination
We may restrict access to our site or stop services if misuse or violations occur. You can request service cancellation at any time via email.
Changes
Policy and service changes take effect when posted online. You agree to review terms periodically for updates.
Severability
If one section is invalid, the rest remain enforceable under South African law.
Entire Agreement
These terms—plus any policies referenced—represent the full agreement between you and us.
Contact About Terms
Reach out regarding these terms and conditions using our details below.
Support Email: content@rivolentara.world
Phone: +27121008600
Address: Berea (Regus centre), East London South Africa
Effective as of: March 8, 2026
Version: 1.0