Privacy Policy and Data Protection

We are committed to protecting your privacy and handling your personal information responsibly in line with South African law. This policy explains how we collect, store, and use your information securely.

What Information We Collect

Your personal details, addresses, and specific needs are only gathered when necessary for service delivery.

• Information submitted through forms, including your name, contact details, and any preferences you share.
• Records of communications—such as emails or messages—between you and our team for service purposes.
• Technical data from your browser or device to keep the website working smoothly and securely.
• Feedback, photos, or reviews you may choose to share to help us improve our solutions.

How We Use Your Data

Only for purposes directly related to providing, improving, and supporting your experience with us.

• To respond to your enquiries and requests, including arranging consultations or answering questions.
• To tailor our blackout and soundproofing solutions to your specific needs and space.
• To process and fulfil your chosen services, including communication about appointments or progress updates.
• To enhance our products and website, making experiences better for all clients.

Legal Basis For Use

We process information in line with South African laws and relevant privacy regulations.

Your personal information is only processed to deliver services you request, respond to enquiries, and where the law allows us to use it for administration and service updates.

How We Share

We treat your information as confidential and only share it where necessary for service delivery.

• Data shared with installation partners or product suppliers is strictly limited to what’s needed for your project or request.
• We do not sell, rent, or trade your personal information with outside parties.
• Service providers may help with website hosting or support, but only under strict confidentiality agreements.

Data Security

Your data is protected through technical, physical, and administrative safeguards to reduce risks of misuse, loss, or unauthorised access. We review procedures regularly and comply with industry standards for personal information protection in South Africa.

Your Rights

You have control over your data and can exercise rights as set out by South African law.

• Request access to or correction of any personal information we hold about you.
• Ask us to remove your data from our records where lawful or object to certain processing activities.
• Request details of how your data is used or stored.
• Withdraw consent for processing when not legally required to retain data for service delivery.

Cookies And Tracking

Cookies make our website work better by remembering your preferences, helping personalise your browsing experience, and improving performance. See our cookie policy for details.

See cookie policy See cookie policy

Get Help

Questions or requests? Reach out via our contact page and our data protection officer will assist you.

Changes To This Policy

We update this privacy policy to remain in line with legal and operational requirements. Please check this page for changes.